Refund policy

Refund & Exchange Policy – DANZO GEN

At DANZO GEN, we are committed to providing quality products and a satisfying shopping experience. Please read our refund and exchange policy carefully before placing your order.

1. No Refund Policy

We do not offer refunds or returns once an order has been delivered. All sales are considered final, except where an exchange is approved under our exchange policy or applicable law requires otherwise.

2. Exchange Policy

We offer an exchange facility within 7 days of receiving your order, subject to the following conditions:

The exchange request must be submitted within 7 days of delivery.
The product must be unused, unworn, unwashed, and in its original condition, with all tags and packaging intact.
The product must not be damaged, altered, or used.
Exchanges are subject to product availability.
Customers may request an exchange for another product, subject to availability and any applicable price difference.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery with your order details and clear pictures or videos of the issue. We will review your request and assist you with an appropriate resolution.

4. Exchange Shipping Charges

Shipping charges for exchanges may apply depending on the reason for the exchange. Our customer support team will confirm any applicable charges before proceeding.

5. How to Request an Exchange

To request an exchange, please contact our customer support team within 7 days of receiving your order. Provide your order number, the reason for the exchange, and any supporting pictures if required.